Security Policy is a RealEx Secure Site. We undertake the following measures to ensure a high level of information security for our customers whilst using the online service.


Credit Card and Personal Information


Any credit card or personally identifying information divulged to via our website will be stored on secure servers and not released to any other party without your explicit written authorisation.


Pages on our website that request payment information are protected using SSL (Secure Socket Layer) security, which encrypts any data transmitted – please see below.

Once you enter a credit/charge card number, we will never display the entire card number if the page is recalled after you have submitted it. This also covers the use of the "Back" button on your browser. The inner digits will always be displayed as asterisks, protecting your card number from other users of your computer or anyone who happens to see the screen.


Secure Socket Layer (SSL) Protection


The purchase area of our website is secure. We use industry-standard Secure Sockets Layer (SSL) technology to encrypt sensitive information such as your name, address and credit card details. Information passed between your computer and our website cannot be read in the event that someone else intercepts it.


Non-encrypted Server


Some browsers may experience problems with SSL enabled websites. If you are experiencing problems using our online shopping and account facilities under SSL protection, our non-encrypted server is available. Please note that the non-encrypted server does not encrypt your credit/charge card information when transmitted. If you have any queries about this protection please email our customer services team.




The fulfilment system is not connected to the Internet and is not accessible in any way, which keeps your information secure once it reaches us. Additionally, all premises are secure sites. Information stored on our systems is accessible only to authorised users. All staff that operate within the Internet support group are trained and briefed on security policies.

The foregoing policies are effective for the Website. reserves the right to change this policy from time to time. The policies and terms described above are not intended to and do not create any contractual or other legal rights in or on behalf of any party.